🛠 Return & Exchange Policy – Stronghold Supply Co
At Stronghold Supply Co, we are committed to providing high-quality products for the construction and metal supply industry. If for any reason you are not completely satisfied with your purchase, we offer the following return and exchange policy:
📦 General Returns – 30 Days
We accept returns on all metal and construction material products within 30 days of the purchase date, only if they are found to have a manufacturing defect.
• Items must be in original condition and not excessively used.
• Proof of purchase is required.
• Refunds will be issued to the original payment method once the returned product is inspected and approved.
🔩 Hardware Products – Special Requirements
Hardware items are eligible for return within 30 days, only if defective.
Note: These products must be returned in their original, unopened packaging and free of signs of misuse to qualify for a refund or exchange.
✂️ Custom-Cut or Personalized Products – 10 Days
Items that have been cut to custom measurements or personalized are eligible for return within 10 days, only if a defect or error is present due to our process.
• Returns for buyer’s remorse or change of mind are not accepted.
• Visual proof of the defect (e.g., photos) is required for the return process.
🔄 Exchanges
We offer exchanges for defective items if the same item is still in stock. If not, a refund will be processed.
To request an exchange, please reach out to our customer support team and provide your original receipt.
To begin your return or exchange, please contact our customer service. admadm@strongholdsupplyco.com or 570-535-8303 or visit our store at 668 ROOSEVELT ST
HAZLETON PA 18201, with your proof of purchase.
Stronghold Supply Co – Quality. Trust. Commitment.